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    • Privacy Policy

    ExoForma.com Privacy Policy

    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://exoforma.com (the “Site”).

    PERSONAL INFORMATION WE COLLECT

    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

    We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

    Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

    SMS MARKETING

    We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

    Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

    HOW DO WE USE YOUR PERSONAL INFORMATION?

    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    Communicate with you;
    Screen our orders for potential risk or fraud; and
    When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

    SHARING YOUR PERSONAL INFORMATION

    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    GOOGLE - https://www.google.com/settings/ads/anonymous
    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    TCPA DISCLOSURE AND COMMUNICATIONS POLICY

    Overview

    This Telephone Consumer Protection Act (TCPA) disclosure explains how we may contact you via telephone, text message (SMS/MMS), and prerecorded/artificial voice messages, your consent choices, and how to opt out.

    Consent to Receive Calls and Texts

    By providing your telephone number to us, you agree that: 1. You are the current subscriber or customary user of the number provided and have authority to provide consent. 2. We and our service providers may contact you at the number you provided using: (a) autodialed or non-autodialed voice calls, (b) text messages (SMS and MMS), (c) prerecorded or artificial voice messages, and (d) communications using other dialing or messaging technologies compliant with applicable law. 3. Message frequency may vary. Message and data rates may apply.

    Types of Communications Covered

    With your consent, we may send: 1. Marketing and promotional communications about our products, services, offers, events, and programs. 2. Transactional or informational communications related to your relationship with us, such as account notices, security alerts, fraud prevention, two-factor authentication, customer support, purchase confirmations, delivery updates, service or appointment reminders, billing or payment notices, and policy updates.

    Consent to marketing communications is not a condition of purchase. You may receive transactional or informational communications even if you do not consent to marketing, to the extent permitted by law.

    Methods of Consent

    You may provide consent by: 1. Submitting your telephone number in an online form and affirmatively checking a consent box that clearly discloses TCPA terms. 2. Signing a written or electronic agreement that includes the required TCPA disclosures. 3. Replying affirmatively to an opt-in text message where applicable. Your consent applies to the specific number provided and may be obtained for one-time or recurring messages as disclosed at the point of collection.

    Opt-Out and Revocation of Consent

    You may opt out of marketing calls or texts, or revoke your consent to receive autodialed, prerecorded/artificial voice, or text communications, at any time using any of the following methods: 1. Text Messages: Reply STOP to any marketing text message from us to stop marketing texts to that number. You may receive a one-time confirmatory text. 2. Phone Calls: Notify our representative during a call that you revoke consent, or call us at 419-559-7503 and state that you revoke consent to autodialed and/or prerecorded/artificial voice calls to your number. 3. Email: Send an email to support@exoforma.com with the subject line “TCPA Opt-Out” and include your name and the specific phone number(s) to which the opt-out should apply.

    Your opt-out will not affect transactional or informational communications that are necessary to provide services you have requested or that are otherwise permitted by law. We will honor opt-out requests within a reasonable period and as required by law. Revocation of consent does not require any specific words; any reasonable expression of a desire not to receive such communications will be honored.

    Scope of Opt-Out

    1.          Opting out of marketing texts will stop future marketing texts to the opted-out number but may not stop transactional or informational texts where permitted by law.

    2.          Opting out of marketing calls will stop future marketing calls to the opted-out number but may not stop transactional or informational calls where permitted by law.

    3.          If you have multiple numbers or accounts with us, you must opt out for each number or account you wish to exclude.

    4.          If your number is reassigned, please notify us at support@exoforma.com so that we can update our records.

    Caller Identification and Time of Contact

    We identify ourselves as Exoforma when we call or text you. We endeavor to contact you during lawful calling times applicable to your location unless you have requested otherwise.

    Opt-In for Prerecorded/Artificial Voice and Autodialed Marketing

    Where required, we will obtain your prior express written consent to deliver marketing communications using an autodialer or a prerecorded/artificial voice message to your wireless number. Such consent will be obtained through a clear and conspicuous written disclosure that authorizes such communications and acknowledges that consent is not required as a condition of purchase. Records of consent will be maintained as required by law.

    Third-Party Service Providers

    We may use third-party platforms or service providers to place calls or send texts on our behalf. These providers are required to comply with the TCPA and applicable laws. Your information will be used in accordance with this policy and our Privacy Policy.

    Reassigned Numbers and Wrong Numbers

    If you receive our communications in error because you are not the intended recipient or the current subscriber of the number, please notify us by replying STOP to a text, informing our caller, or contacting us at [Toll-Free Number] or support@exoforma.com. We will use reasonable efforts to prevent further communications to that number.

    Support and Help

    For help, reply HELP to any text message from us or contact support@exoforma.com 

    Data Practices for Messaging

    We may collect information about your interactions with our calls and texts, such as delivery status, message open rates, and response times, to manage and improve our communications.

    Your Responsibilities

    You agree to: 1. Provide a valid, current telephone number that you own or are authorized to use. 2. Notify us promptly if you change, port, or deactivate your number, or if it is reassigned. 3. Keep your contact preferences up to date via support@exoforma.com.

    Changes to This Disclosure

    We may update this TCPA Disclosure and Communications Policy from time to time. Material changes will be posted at support@exoforma.com. Your continued provision of a telephone number or use of our services after an update constitutes acknowledgment of the revised disclosure.

    Contact Us

    Questions about this TCPA disclosure or your opt-out rights may be directed to: support@exoforma.com.


    DO NOT TRACK
    Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    DATA RETENTION
    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    CHANGES
    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    CONTACT US
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@exoforma.com or by mail using the details provided below:

    6375 Riverside Dr, Ste 75 Dublin, OH 43017 United States